Shipping & Delivery
Shipping & delivery
Free shipping. No customs fees.
Delivered within 14 days, gift-boxed, to any address in Switzerland.
From your order to your door
Day 0
Order confirmed
You get a confirmation email straight away.
Days 1–3
Packed in our gift box
Your order goes into the gift box. No invoice or price inside.
Shipped
Your tracking link arrives by email
From here the parcel is on its way to you.
Last 1–3 days
With the local carrier
The parcel is in Switzerland and out for its final leg.
By day 14
At your door
Nothing to pay on delivery.
Tracking pauses are normal
While your parcel travels, the tracking can show no new scan for 3–5 days. That's normal: it is still moving and updates again once it reaches the next sorting centre.
Where is my order?
Use the tracking link in your shipping email, or open the order status page from your order confirmation email.
Not delivered by day 14? Email support@curalp.ch with your order number. We check it with the carrier straight away, and if your parcel is lost we send you a free replacement. Your order is also covered by our 30-Night Promise.
Nothing to pay at the door
No customs fees and no import VAT. Every order is priced so it stays within Switzerland's import tax threshold, and shipping is already included in the price, so there are no extra charges at checkout either.
Gift-ready
Every order ships in a gift box, with no invoice, receipt or price inside. Enter the recipient's address at checkout and it goes straight to them.
Good to know
Where do you deliver?
Switzerland only.
Will my order arrive in one parcel?
Yes. One order ships as one parcel.
I entered the wrong address.
Email support@curalp.ch within 12 hours of ordering and we'll correct it before it ships.
My parcel is lost or arrived damaged.
Email us your order number (and a photo if it's damaged) and we send a free replacement. Nothing to post back. See our Returns & Refund Policy.
Questions?
Write to support@curalp.ch. We reply within one business day.